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Disclaimer: We make every effort to ensure that the information on this website is accurate and current; however elements restaurant and bar provides this web site and its contents on an "as is" basis and it makes no and expressly disclaims all representations or warranties of any kind with respect to this website and its contents. We also reserve the right to change price and availability information without notice. That is, sometimes we make mistakes.
If you cancel your order before we ship it, there is no charge.
If you decide to cancel your order after we have shipped it, please refuse delivery. As soon as the shipment is returned to us, we will issue a credit for the cost of the wine, but not the shipping charge.
Unfortunately, from time to time, a bottle of wine may not be as good as you expected. Just as we would at the restaurant, we will happily replace it. Please save the "bad" wine and contact us about getting it replaced.
Unless you live in California, we strongly discourage you from selecting "Ground Service" as your shipping method. During the summer months in particular, weather conditions can often result in the spoilage of your order.
You must be 21 years of age to order or receive alcoholic beverages from elements wine store. Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker, and the common carrier that delivers our merchandise is required to ask and check for identification upon delivery. This means that you will have to be present at the time of delivery.
During periods of extreme weather, we attempt to ship wines at the beginning of each week in order to get shipments to you before the weekend. This is because we have no control over the temperature conditions at our freight carriers' warehouses. The result may be that your shipment doesn't go out the day that you place an order.
It takes us some time to pull your order together, and get it to our shipping department where it is packed and labeled. The time between when you place the order and when it is pulled and packed can vary from a couple of hours to a couple of days.
We can NOT ship to the following states:
AL, AR, CT, DE, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MS, MT, NC, NJ, NH, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WY
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